Refund Policy

Overview

Branding Pay aims to provide secure and reliable payment services for educators and creators. Since we process payments on behalf of digital businesses, refunds are handled with care to protect both students and instructors.

Refund Eligibility

Refund eligibility depends on the individual educator or business using our platform. However, Branding Pay will issue refunds when:

• A payment was made by mistake or duplicated
• A transaction was unauthorized or fraudulent
• A technical error occurred during payment processing
• The educator has approved the refund request

Non-Refundable Items

• Completed digital services
• Delivered digital products
• Subscription periods already consumed
• Chargeback fees or dispute-related costs

Refund Timeframe

Approved refunds are typically processed within 5–10 business days, depending on the payment method and bank processing times.

How to Request a Refund

To request a refund, please contact the educator directly. For payment-related issues, email our support team at support@brandingpay.com.